Largest Selection of Hawaiian Clothing, Resort Wear and Gifts in the World from Hilo Hattie the Store of Hawaii

Men's

Women's

Plus Sizes

Children's

Gifts

Food

Matching

Maui Divers Jewelry

Discounts/Group Services

FAQ & Help

SIZE CHART

Please click here to view size chart (opens in a pop-up window).

PAYMENT AND BILLING

Methods of payment
We are unable to accept checks, cash or credit vouchers online. HiloHattie.com accepts the following methods of payments:

Visa
MasterCard
American Express
Discover

If we are unable to process your credit card, please check to ensure you entered the correct credit card number, expiration date, bank code, and that the billing name and address you entered match you credit card statement exactly. Please refer to your credit card company if problems persist.

Tax
HiloHattie.com collects sales tax in the following states: Hawaii and California. Tax is not collected on shipping and handling charges.

SHIPPING & HANDLING

HiloHattie.com ships to all fifty United States as well as U.S. territories. All shipments originate from Hawaii.

Domestic Shipping
Delivery times will vary depending on the shipping method selected and the shipment destination. As a general guideline for U.S. domestic orders, please allow 5-7 business days for delivery from the time you place your order.

Please provide us with a complete street address for shipping. Most shipments are shipped via FedEx Economy. Any shipments to a post office box address will be delivered via USPS Priority Mail. For USPS shipments, please allow 7-10 business days for delivery from the time you place your order.

Deliveries are made Monday through Friday only (holidays excluded).

U.S. Delivery Charges:

* Additional shipping charges may apply to heavy, oversized, or bulk orders.

Out of Stock Items
Occasionally, high demand may cause us to run out of certain items. If an item you ordered is out of stock, you will be notified via e-mail. Your credit card will only be billed for items after they are shipped. Therefore, charges for out of stock items will not appear on your invoice or bill. We are unable to accept backorders through HiloHattie.com at this time.

TRACKING YOUR ORDER

Checking the status of your order
If you have successfully placed an online order with HiloHattie.com, you can check the current status of your order by clicking on "My Account" from our home page.

Tracking the delivery of my package
To help you track the status of your shipment, we will include a Fedex tracking number on your "My Account" page as well as in your confirmation email. To check on the status of your delivery, please click on the appropriate link below and enter your tracking number:

www.fedex.com

If you think your order is late, please note that:

It takes 2-3 business days (excluding holidays) to process an order.
Delivery occurs Monday through Friday only, excluding holidays.

If you have any questions or changes to your order, please call us at 1-888-526-0299 (Monday-Friday, 7:30am-4:00pm HST) or e-mail us.

RETURNS & EXCHANGES

100% Satisfaction Guarantee!

We take great pride in our reputation for quality and excellent value. If you are not 100% satisfied with your purchase, we will send you a prompt refund, exchange or credit, whichever you prefer.

Exchange and Return Policy for Online and In-store Purchases:

With receipt - Within 30 days of purchase, any merchandise that has not been used or damaged may be returned along with the corresponding receipt for a full refund or exchange.
Without receipt - Merchandise Credit may be issued at the current selling price, for items that have not been used or damaged and returned without a receipt.
Refunds will be made in the same form of payment as the purchase. Any refunds of purchases made by check or cash, and all non-cleared checks, in excess of $100.00 will be issued by mail check.

Returning/Exchanging Online Purchases
Enclosed with every Internet order, you'll find a receipt that includes a refund and exchange form. Fill out the appropriate portion of the form and enclose it with the merchandise you are returning. Pack and seal your return securely, in the original package if possible, and include form.

Send returns and exchanges to:
HiloHattie.com Returns/Exchanges
700 N Nimitz Highway
Honolulu, HI 96817

For exchanges, please enclose payment for $6.50 for return shipping/handling via credit card or check/money order.

If you received damaged goods or incorrect merchandise, we will reimburse you for the cost of returning the package to us, and you will not be charged for the shipping cost of your replacement order.

Returning/Exchanging Store Purchases
If you need to return or exchange an item that was purchased in one of our stores, you can contact the store directly. Use our store location page to find our store contact information.

Price Adjustments
Hilo Hattie will provide one price adjustment of full-price merchandise within 7 days of your original purchase if we lowered our price for the item. You can mail your original invoice with a note indicating the item and its new price to:

HiloHattie.com Customer Service
700 N Nimitz Highway
Honolulu, HI 96817

Credit Card Refunds
On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.SPECIAL

REQUESTS

Hilo Hattie - The Store of Hawaii - offers the largest selection of Hawaiian and island lifestyle apparel, gifts, souvenirs, food and jewelry. If you cannot find what you are looking for, please email us and let us know what you have in mind. We are always looking for new product suggestions, and new services you would like to see or any other feedback you would like to provide. Your thoughts and ideas are important to us, please let us know what you think!

SECURITY & PRIVACY POLICY

At Hilo Hattie, we believe in your privacy and the security of your personal information. We are committed to using any information you give us in a responsible manner and to providing you a safe and secure online shopping experience.

We use personal information that you provide to process orders and to provide a more personalized shopping experience.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
We may also use the information we collect to occasionally notify you about important functionality changes to the website, new HiloHattie.com services, and special offers.

How does Hilo Hattie protect customer information?
When you place orders or access your account information, we offer the use of a secure server. Our secure servers utilize Secure Socket Layer (SSL), which encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to remember you between visits. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping bag and purchasing them.

Will Hilo Hattie disclose the information it collects to outside parties?
HiloHattie.com does not sell, trade, or rent your personal information to others.

SECURITY

Why is HiloHattie.com so safe?

Safe Technology: Our Secure Socket Layer (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your information, including your name, address and credit card information, so that it cannot be read as it travels over the Internet.
Safety in Numbers: When you shop at HiloHattie.com, you'll be one of thousands of customers who have safely shopped with us without credit card fraud.

OUR GUARANTEE

The HiloHattie.com Safe Shopping Guarantee protects you while you shop at HiloHattie.com, so that you never have to worry about credit card safety.

We guarantee that every transaction you make at HiloHattie.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at HiloHattie.com. See guarantee details below.
Guarantee Details:
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, HiloHattie.com will cover the entire liability for you, up to the full $50.00. HiloHattie.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at HiloHattie.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.