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Shipping Information
We ship to all fifty United States as well as U.S. territories. All shipments
originate from Hawaii.
Please provide us with a complete street address for shipping. All standard shipments
are shipped via USPS Priority Mail. Priority shipping* is available via FedEx for
an additional charge. Any shipments to military APO/FPO mail boxes or post
office boxes will be shipped via USPS Priority Mail at the standard shipping rate
listed below. For delivery to a APO/FPO or PO Box address, please allow 7-10 business
days for delivery from the time you place your order.
Shipping Disclaimer:
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We do not ship to these countries:
Malaysia, Nigeria, South Africa, Romania, Poland, Hungry, Russia and
any of the Soviet Republics
International Orders Disclaimer:
Tariffs and Taxes: International customers
will be responsible for tariffs and taxes imposed on each
shipment by the customer's country. Customers will be billed directly by FedEx for said tariffs and taxes.
Shipping Times:
Deliveries are made Monday through Friday only (holidays excluded).
* Please note for FedEx Priority
- All shipments originate from Hawaii
- Available for in-stock items only
- Not available for APO/FPO, PO Box, or International addresses
- A signature is required for delivery unless your address has a "signature waiver" on file with FedEx. Please see your local FedEx office for more information.
All orders are subject to verification for consumer security
For more information, please feel free to contact us at 1-888-526-0299 (Monday - Friday, 7:30am - 4:00pm HST).
Free Standard Shipping Offer:
Free standard shipping is offered on all US domestic orders over $100.
Please note that free shipping only applies after all discounts have
been deducted from your order's subtotal.
U.S. Shipping & Handling Charges:
| Order Amount (US$)
|
Standard (5
to 7 Business Days) |
FedEx Priority (3 to 5 Business Days) |
|
| Up to $15.00 |
$7.00 |
$17.00 |
|
| $15.01 to
$30.00 |
$9.00 |
$19.00 |
|
| $30.01 to $45.00 |
$11.00 |
$21.00 |
|
| $45.01 to
$60.00 |
$13.00 |
$23.00 |
|
| $60.01 to $75.00 |
$15.00 |
$25.00 |
|
| $75.01 to
$100.00 |
$18.00 |
$28.00 |
|
| $100.01 to $200.00 |
$0.00 |
$35.00 |
|
|
$200.01 to $300.00 |
$0.00 |
$45.00 |
|
| $300.01 to $400.00 |
$0.00 |
$52.00 |
|
| $400.01 and over |
$0.00 |
$57.00 |
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Canada Shipping & Handling Charges:
| Order Amount (US$)
|
FedEx International* |
|
| Up to $50.00 |
$24.00 |
|
| $50.01 to
$100.00 |
$27.00 |
|
| $100.01 to $150.00 |
$30.00 |
|
| $150.01 to
$200.00 |
$33.00 |
|
| $200.01 to $250.00 |
$36.00 |
|
| $250.01 and
over |
$39.00 |
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International Shipping & Handling Charges:
| Order Amount (US$)
|
FedEx International* |
| Up to $25.00 |
$34.00 |
| $25.01 to
$50.00 |
$37.00 |
| $50.01 to $75.00 |
$40.00 |
| $75.01 to
$100.00 |
$43.00 |
| $100.01 to $200.00 |
$46.00 |
| $200.01 and
over |
$54.00 |
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*Please note for FedEx Interntational, delivery time may vary depending upon customs delays.
Shipping disclaimer for all fresh
pineapple, flowers and gift baskets:
- All fresh pineapples and fresh leis will not be shipped to APO, FPO, PO boxes or internationally. All orders that are placed on Thursday's and Friday's will not be processed till the following Monday (holidays excluded). Deliveries are made Monday through Wednesday only (holidays excluded). Please allow 2 business days for delivery. If you have questions or specific delivery instructions, please feel free to contact us at 1-888-526-0299 (Monday - Friday, 7:30am - 4:00pm HST).
- All fresh pineapples and fresh leis will go out FEDEX priority and will be shipped and billed separately from the rest of your order.
Shipping disclaimer on chocolates:
Out of Stock Items
Occasionally, high demand may cause us to run out of certain items. If an item
you ordered is out of stock, you will be notified via phone or e-mail. Your
credit card will only be billed for items after they are shipped. Therefore,
charges for out of stock items will not appear on your invoice or bill. We are
unable to accept backorders through HiloHattie.com at this time.
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