Return & Exchange Form

Exchange & Return Policy

Mahalo for ordering from

  • With Invoice – Merchandise that has not been used, not damaged, free from any perfumes/odors, hair/pet hair and in resalable condition may be returned along with a copy of the packing slip/invoice for a full refund or exchange.
  • Without Invoice/Beyond 30 Days - Merchandise Credit for the current selling price will be issued for items which have not been used, are not damaged and are returned without the original packing slip/invoice.
  • Refunds will be made in the same form of payment as the purchase. 

Returning / Exchanging Online Purchases - Download Form

Please Note: Shipping and handling charges are not refundable. To qualify for a return, your merchandise must arrive to Hilo Hattie within 30 days of the date you received it. Please allow 10 days of transit time back to our warehouse facility.

Please fill out the appropriate portion of the form and enclose it with the merchandise you are returning/exchanging. Pack and seal your return securely. Send returns via USPS standard mail to: HILOHATTIE.COM RETURNS/EXCHANGES, 670 AUAHI ST., SUITE I-03 HONOLULU, HI 96813

For exchanges, standard freight costs will be waived, however, if there is a difference in costs between sizes - we will need to collect payment on the difference before shipping out your exchanged items

If you received damaged goods or merchandise you did not order, please contact a Customer Service Specialist by phone at 1-800-233-8912 (Monday-Friday from 8:00 AM to 4:00 PM HST) or by email at for instructions on how to proceed. We will gladly assist you with a replacement or correcting your order.

Mahalo & Aloha!