Please Note: Shipping and handling charges are not refundable. To qualify for a return, your merchandise must arrive to Hilo Hattie within 30 days of the date you received it. Please allow 10 days of transit time back to our warehouse facility.
Please fill out the appropriate portion of the form and enclose it with the merchandise you are returning/exchanging. Pack and seal your return securely. Send returns via USPS standard mail to: HILOHATTIE.COM RETURNS/EXCHANGES, 670 AUAHI ST., SUITE I-03 HONOLULU, HI 96813
For exchanges, standard freight costs will be waived, however, if there is a difference in costs between sizes - we will need to collect payment on the difference before shipping out your exchanged items
If you received damaged goods or merchandise you did not order, please contact a Customer Service Specialist by phone at 1-800-233-8912 (Monday-Friday from 8:00 AM to 4:00 PM HST) or by email at firstname.lastname@example.org for instructions on how to proceed. We will gladly assist you with a replacement or correcting your order.